This translation is provided as a service. In the event of any discrepancy, the Dutch text prevails.
We do our best to help you well. If you are nevertheless dissatisfied with our advice or our services, please let us know. We take every complaint seriously.
How to submit a complaint
Please send your complaint preferably by e-mail or by post, stating your name, telephone number, the reference or policy number and what you believe went wrong.
European Insurance B.V.
attn. Complaints Handling
Mart Stamhof 3
3059 LV Rotterdam
E-mail: info@europeaninsurance.nl
Telephone: 085 169 5990
What we do with your complaint
- Within five working days, we will confirm that we have received your complaint and let you know who is handling it.
- We investigate the complaint and, where necessary, contact you for further explanation.
- Within four weeks of receipt, you will receive our position in writing. If we need more time, we will inform you within that period, stating the reason and the expected date.
- If your complaint concerns the insurer, for example about claims handling, we will help you submit the complaint to the insurer.
We register every complaint and how it was handled, so that we can improve our services. The handling of your complaint is free of charge.
Not satisfied with the handling
If you do not agree with our position, you can submit your complaint to the Financial Services Complaints Institute (Kifid). We are affiliated with Kifid. You must submit the complaint to Kifid within three months of receiving our final position.
Kifid
PO Box 93257
2509 AG Den Haag
Telephone: 070 333 8 999
Website: kifid.nl
You can also submit your dispute to the competent court.
Your proposal within one working day
Tell us which car you drive. A specialist will call you back with a proposal that suits your car and how you use it.